Question 1

How fast are orders processed?

Accepted Answer

Once your order is processed and shipped, you will receive a USPS tracking number via email or private message. USPS standard shipping typically arrives within 5 - 10 business days. Please note that your order may take longer to process during the holiday season due to the large volume of orders we receive during that time.

Question 2

Can I cancel or make changes to my order after it has been placed?

Accepted Answer

We cannot guarantee any changes or the cancellation of any order once the order has been placed. Please fill out our contact form if you have concerns or issues.

Question 3

Why was my payment declined?

Accepted Answer

If your credit card or PayPal was declined, you may not have enough funds in your account to meet our authorization standards. In some cases, an order is declined because information entered does not match what your financial institution has on record (like your billing address). In order for your payment to be authorized and captured, your account must have double the funds available. This authorization will stay on your account for 3-5 business days, and then automatically fall off. International credit cards and Visa gift cards may require a longer authorization period.

Question 4

Why was I charged twice?

Accepted Answer

You may have noticed a pending authorization post on your account. The pending authorization for the full amount of your order is a common bank practice to verify an account’s authenticity and to ensure it has sufficient funds. Depending on your banking institution, a pending authorization general takes 3-5 business days to clear.
Once your order has shipped, your credit card will be charged the actual invoice total.
Please only click the “Submit Order” button once to avoid multiple authorizations and charges.

Question 5

How can I view the status of my order?

Accepted Answer

You can view the status of your order by logging in to your account and visiting Order History.

Question 6

How do I send an order as a gift?

Accepted Answer

If you'd like to send an order to someone else as a gift, you can use their address as the delivery address when placing the order. We're unable to provide gift wrapping or gift receipts, so we recommend giving the lucky recipient a heads-up that their gift is on its way.

Question 7

Do you offer price adjustments?

Accepted Answer

We do not offer individual or bulk price adjustments. Keep an eye out for promo codes, discounts, and free shipping offers. Feel free to contact us with any questions concerning current sales or offers.

Question 8

How do I know that my information is secure on this site?

Accepted Answer

The protection of your information is a priority at HollowGraphic.
When entering personal information such as your credit card, name, and address, you will see an unbroken key or a closed lock, depending on your browser, near the web address bar. This symbol indicates that the page and your information are secure.
We also use industry standard encryption technologies for the overall security of transferring and receiving data from our site.

Question 9

Shipping & Returns?

Accepted Answer

For Shipping & Returns information please refer to the self titled tabs under the FAQ drop down menu.

Frequently Asked Questions